The Influence of Brand Personality and Relative Brand Identification on Brand Loyalty in the European Mobile Phone Market
by Sunghun Chung and Jooyoung Park
ARTICLE | Canadian Journal of Administrative Sciences | 2015
This study investigates the influence of brand personality on consumer loyalty and the moderating role of relative brand identification for multiple brands in the same product category. Survey data were collected from 1,651 respondents in the United Kingdom, France, and Germany. Results indicate that dimensions of brand personality that are positively associated with consumer brand loyalty vary across brands in the mobile phone category. Furthermore, relative brand identification not only positively affects consumer loyalty, it also moderates the relationship between brand personality and consumer loyalty.